Exchanges & Returns

Returns & Exchanges

Aloha Dog Co always stands behind the quality of our products. We want you to be happy with your order. If something does not meet your expectations or you need a different size or style, please contact us so we can work with you to make it right.

Returns

To start a return, please head over to our Return Center .

To be eligible for a return, your item must be new, unused, and in the same condition in which you received it.

  • Returns received within 30 days of the original shipment date are eligible for a refund to the original form of payment, minus a flat $7 return shipping fee.
  • Original shipping charges are non-refundable.
  • We cannot accept returns after 30 days.
  • Refunds are processed within 3 business days after we receive and inspect your return. The refund will include the amount paid for the returned item and any applicable refundable sales tax, minus the $7 return shipping fee.

If we sent you an incorrect or damaged item, please contact us. We will provide a prepaid return label and you will not be charged the $7 return shipping fee.

Exchanges

Need a different size or style? We want to make exchanges easy while getting the right item to you as quickly as possible.

Exchanges are processed as a return followed by a new order. Start by returning your original new, unused item through our Return Center .

  • A $7 return shipping fee will be deducted from the refund for your original item.
  • Original shipping charges are non-refundable.
  • Once your return is started, you can place a new order for the size or style you would like.
  • Standard shipping on your replacement order is free. Please contact us if you need assistance receiving free shipping on your replacement order.
  • If you are exchanging the same product for a different size, we will honor the promotional price you originally paid.

This means that for a standard exchange, you are responsible for the $7 cost of returning the original item, while Aloha Dog Co covers standard shipping on the replacement order.

What About Shipping?

  • We ship domestically within the U.S. and to a select number of international destinations. Shipping times depend on your location, but we will always work to get your order out as soon as possible.
  • Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam folder or contact us for confirmation.
  • If you need assistance with your order, please contact us as soon as possible at support@alohadogco.com . We cannot make changes to an order after it has shipped.