Exchanges & Returns

Returns & Exchanges

Aloha Dog Co always stands behind the amazing quality of all of our products. We always want you to be happy with your order. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can work with you to make it right.

 

RETURNS

To start a return, please head over to our Return Center. 

To be able to start a return, your item must be unused and in the same condition in which you received it. 

  • Returns received within 30 days of the date of original shipment will be refunded in full, minus shipping charges.
  • We cannot accept returns after 30 days

Refunds will be issued to the original form of payment and are processed within 3 business days of receipt of the return. You will be refunded the purchase amount and any applicable sales tax.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a return label.

EXCHANGES 

We don't offer exchanges but we do want to make it right, so you can return any new, unused item for a refund and place an order for the new item. We will provide a coupon for free exchange shipping during the returns process. Head over to our Return Center to start a return. 

WHAT ABOUT SHIPPING? 

  • We ship US domestically and to a select number of international destinations. Shipping times depend on your location but we will try and get it out to you as soon as possible.
  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  • If you need any assistance with your order, please contact us immediately at support@alohadogco.com We will not be able to make changes to your order after it has shipped.

It All Started on a Beach in Maui

When my family landed in Hawaii, something clicked. The vibrant colors, the genuine warmth, the way island life celebrates both adventure and ease. Somewhere between sunrise beach walks and sunset hikes, we fell completely in love with the spirit of the islands.

Back home in Florida, I couldn't find dog gear that captured any of that joy. Just bland colors and boring designs. Nothing for dogs who see every walk as an adventure and every puddle as a mandatory stop.

So I started Aloha Dog Co to bring that island spirit home, with gear tough enough for dogs who actually live it.

Built for Real Adventures

Beauty means nothing if it can't handle the elements. Our collars survive saltwater and sand, muddy paws and spontaneous swims, years of adventures without fading or fraying.

Every design starts with durability, then gets dressed in tropical soul. The hardware won't rust. The colors won't fade. The stitching handles whatever adventure throws at it.

Because your adventure buddy deserves gear that works as hard as they play.

The Island Spirit We Carry Forward

Aloha means showing up with genuine warmth. Celebrating community over competition. Bringing joy and color into everything you touch.

Every design brings Hawaiian inspiration—hibiscus blooms, sunset horizons, tropical landscapes—but we're channeling that spirit into gear for dogs living their own adventures, wherever they are.

Because adventure isn't about where you are. It's about how you show up for it.

What's Next

New designs dropping soon. More tropical vibes, more adventure-ready patterns. We're building a community of people who believe their dogs deserve better than boring.

And we're just getting started.