Aloha Dog Co always stands behind the quality of our products. We want you to be happy with your order. If something does not meet your expectations or you need a different size or style, please contact us so we can work with you to make it right.
Returns
To start a return, please head over to our
Return Center
.
To be eligible for a return, your item must be new, unused, and in the same condition in which you received it.
-
Returns received within 30 days of the original shipment date are eligible for a refund to the original form of payment, minus a flat $7 return shipping fee.
-
Original shipping charges are non-refundable.
-
We cannot accept returns after 30 days.
-
Refunds are processed within 3 business days after we receive and inspect your return. The refund will include the amount paid for the returned item and any applicable refundable sales tax, minus the $7 return shipping fee.
If we sent you an incorrect or damaged item, please contact us. We will provide a prepaid return label and you will not be charged the $7 return shipping fee.
Exchanges
Need a different size or style? We want to make exchanges easy while getting the right item to you as quickly as possible.
Exchanges are processed as a return followed by a new order. Start by returning your original new, unused item through our
Return Center
.
-
A $7 return shipping fee will be deducted from the refund for your original item.
-
Original shipping charges are non-refundable.
-
Once your return is started, you can place a new order for the size or style you would like.
-
Standard shipping on your replacement order is free. Please contact us if you need assistance receiving free shipping on your replacement order.
-
If you are exchanging the same product for a different size, we will honor the promotional price you originally paid.
This means that for a standard exchange, you are responsible for the $7 cost of returning the original item, while Aloha Dog Co covers standard shipping on the replacement order.
What About Shipping?
-
We ship domestically within the U.S. and to a select number of international destinations. Shipping times depend on your location, but we will always work to get your order out as soon as possible.
-
Successfully placed orders will receive an email confirmation with the order details. If you do not receive an email, please check your spam folder or contact us for confirmation.
-
If you need assistance with your order, please contact us as soon as possible at
support@alohadogco.com
.
We cannot make changes to an order after it has shipped.
